Last couple of days my BQM from Thinkbroadband looks awful and seeing drops and disconnects both on work VPN and also when gaming. I have a SuperHub 3 in Modem Mode which has been reporting the following in its Network Log; 04/03/2022 20:12:5 notice LAN login Success; 04/03/2022 18:03:8 Warning! RCS Partial Servic. The estimated fix date is: 03 NOV 2021 09:00. 2-3 weeks after i had new service set up at the new place, i got Intermittent Connection problem. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDHi, I have the 350mbps package using it with a hub 3 currently. I have a VM Hub 3. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. You may need to be the first to report this fault. Re: Outages, Packet Loss, Slow Speed. Etherne. and tells you of more local issues and fix estimates, down to street cab/ postcode level. Hi everyone - been having issues with the broadband connection lately, connection is producing lots of errors along with occassional drops on the Hub 3. 168. Those errors are when the internet disconnects for more than a few seconds however, still getting more disconnects that last 1-3 seconds that arnt show in the network log. still getting the same issue. I'm using my Hub 3 in modem mode with my TP-Link router but FWIW I have tried it in router mode as well with the exact same issues. Copy the text in the Direct Link box, beware, there may be more text than you can see. Hi Tergoak, Thank you for reaching out to us via our community, sorry to see you are facing packet loss and high ping, I have been abler to locate your account with the details we have for you, there is currently a congestion issue in your area, this has been going on since 11/11/21 and the estimated fix time is 25/01/21 @ 15:00, apologies for any. I have had broadband issues for the past 2 weeks, (I work nights so it's been difficult to find time to resolve). I phoned VM Support and they asked me to reset my HUB 3. Click on the “> Check router status” button. Responses are not instant via the community forums unfortunately, so you might find it better to call to discuss so we can check the services in. I have intermittent service drops and modem resets. ARRIS SURFboard SB6190 DOCSIS 3. 0; 13/04/2023 20:37:16:. 2. on 23-06-2020 07:01. Re: Intermittent "Timing Synchronization failure - Loss of Sync". Internet goes out for hours more or less in the evenings. Click on the “> Check router status” button. This makes work from home almost impossible, and my leisure time is. on 24-01-2023 16:31. . Ok, so for at least the past day or 2, I have been having severe internet issues. - 5415123When we run the checks on the service we do require any third party equipment to be removed and for the router to be in router mode so we can identify if the issue/fault lies with our own equipment. CryptoHello everyone! I have tried going through my ISP but they see nothing wrong with modem health or my connection on their end. We have been having problems since we started virgin in march. Thanks in advance. switched it off for 10 mins and then turned it back on etc etc. Hello, I've been having broadband problems for like 3 weeks already and it's getting to a point where I don't even know what to do anymore. Thanks for the reply. Hub wifi light wireless flickeringHello! I got Virgin Media this month. Hello, I recently got connected with Virgin Media broadband. Hi, Our internet has been dropping out multiple times a day when using ethernet and Wi-Fi. Please look out for my PM. and this happen intermittently. CM restarted itself while I was at home during the day on Tuesday 8th. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. 1;CM-VER=3. Ubiquiti suggested as low as 15 seconds (the default was 600). "Partial Service DS only" - sounds like a service issue that would affect the folks local to you. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 7 33. Then the other problem is taking forever to log into the hub and when I run a test within the hub my connection drops out completely. After monitoring my connection for the past 24hours i'm seeing a lot of downstream pre/post RS errors,. Here is the downstream. Hi All, first post here, and its for syc timing errors. 8 or 9. 0 is normal. I've tried splitting the 2. For the last month we are experiencing broadband outages and drops everyday. Recently upped my plan from M125 to m250 As my upload speed was just not up to standards required to stream. Yes it’s not ideal and the hub will act to fix it at some point but don’t lose too much sleep over it. I have been having problems with my internet since April. Hey DocMN, thank you for reaching out again and I am glad we have managed to get this resolved for you. It ended up being a signal problem from one of the local substations. Well I think I'm done I've done all the m&m steps and installed freshjr qos script which made me feel like a hacker and my undf prio is 2 so I think its working, Qos has been set up to. 2: Your broadband connection is working. 2. 21/05/2022 13:13:28 Warning! RCS Partial - 5020097Hi all, I Have been a virgin customer for a few years with no connection issues, recently (i would say that past 2-3 months) our connection - 5402610. 04-08-2023 16:37 - edited 04-08-2023 16:40. As per the title, wifi is fine. 3 3756 6376 4 Locked 40. 331000000. Virgin Media Connection issues Still Not Fixed. I have a hub 3. Click on the “> Check router status” button. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. My broadband drops out very regularly. So this problem began taking place last week. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. 2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. . on 15-06-2023 17:04. Hi, this may be a somewhat lengthy post, I'll have to split hub readings from the other day / after a restart today. The primary place to report faults is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. still getting the same issue. I look to be having the same issues as others with Time Synchronization failures. The c/s guy mentioned about that recently policy changed and we can not connect more than 5 because i have only 100mb speed. All recent disruptions of service are fully VM fault. The VM is still in router mode (pending task to change to modem mode). 0. . Packet loss only occurs to external destinations, not within my home network, and it happens with routes as short as to my gateway (68. 0 RCS Partial Service/SYNC Timing Synchronization failure. Powered on / off Hub 3 numerous times. But these RCS partial service messages are getting bad. Cable boxes were replaced. 0 Cable Modem. Faults or Outage. I am hoping to get some information on the problems I have been. Click on the “> Check router status” button. Hello, Connection has been a bit iffy this week (which is unusual). on 23-06-2020 07:01. I have checked both the online fault checker and the phone one T. Options. Ran a dedicated line of RG6 quad shield. I've been experiencing interruptions to service recently which is very unusual, everything is normally very stable. They are used by your service provider to evaluate the operation of the. Then sometimes it will just cut off completely and takes about 10mins too come back on. Problem is with wifi and wired and has been getting worse over the past few days. . The cables are new (installed 4 days ago) and relatively short. Hey all, This post is going to be a bit in detail with my issue, but I want to be able to get insight on what to tell spectrum support of my issues and not just have a tech come out here and replace my modem like they have 2 times already. 2-3 weeks after i had new service set up at the new place, i got Intermittent Connection problem. Joining in. 3 Virgin Radio Victoria (CHBE-FM) delivers music,. Yes, status checking works the same way in modem mode: Pull up the log in page for the hub. 38 UPLOAD Mbps 1. 1 router mode or 192. Multiple hub 3 restarts. Look at the boxnoutside the wall and changed things . Are you having the issues on devices connected on ethernet cables as well as on wifi connected ones? To see the network disconnections and keep a daily record, If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues,. Cable modem continued to funciton. on 24-08-2022 11:48. Past few weeks now my internet connection just drops out. It is happening several times a day, and is not related to any particular time or internet activity (just random). After 3 consecutive days of full service outage and after being notified of this, VM are to have 30 days to repair issue and if failing to do so, I can leave without penalty. Last year we had an upgrade to a new Tivo box and Hub 3, I replicated the swicthing into modem mode, and we would get occasional heavy buffering when streaming - any device (TV, PlayStation, tablet), on a. SYNC Timing Sync failure, disconnects, SNR ratio seems fine. 0; 0 Kudos Reply. 中文客服熱線 (廣東. Background below. Disconnect all the connections and reconnect to be sure. 1 router mode or 192. 1;CM-VER=3. Before said maintenance I've had months and months of perfectly serviceable internet. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Thanks Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 138750000 5 37 256 qam 1 2 146750000 2. RCS Partial Service;CM-MAC=40:0d: xx:xx:xx:xx;CMTS-MAC=00:5f: xx:xx:xx:xx;CM. 0 with Pin at the back of it. Arris SB6190 randomly restars. 0; It took a bit of time for the Virgin Media line to sync again, I had the flashing green light on my Hub3 which indicated it was updating. switched it off for 10 mins and then turned it back on etc etc. Sorry to hear you are having issues with your hub rebooting itself. Hope you're well. . 3 3588 5968 6 Locked 40. Boosted the signal, the power levels improved but 3 channels are still below the threshold and packet loss came back. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Probably in the green boxes (some areas grey) in the road. Tudor. My live BQM is in my profile I'm pleased to say. Was told that the "20" was shared between all devices. 1. I'd like to offer some help! I've had a quick look and from what we can see, your hub has only had 3 disconnections over the past month. but it has stabilised to this point since 16/06/22. If we've advised we're aware of them then we'll be doing all that we can to resolve the issue ASAP. critical. There has been no change in the internet service since yesterday when there was supposed to be the repull. According to Internet Connection Monitor, my internet has dropped 15 times today, although only for a few seconds each time. Hub 3 is in modem only mo. The stats below are just after a reboot. Thanks for the reply. This all started happening approx. Note: in the event of a power. I've replaced the cable modem (swapped from the current SB6190 to older SB612…Hi, I'm trying to sort out the internet for my mother. Rebooted the hub3, switched cables, removed devices etc still the same issue. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. . 1). . Check and made levels fine . RCS Partial Service;CM-MAC=removed;CMTS-MAC=removed;CM. mdc999. Click on the “Upstream” tab, copy the text and paste into your reply. I've reset the modem and unplugged/replugged the cables. 3 33 256. . Forum staff should be along soon to assist, or you can try calling VM and reporting the fault. This only started about a week ago. The BQM will basically monitor the connection and display anything of concern such as drops, packet loss, etc. and tells you. Re: Intermittent "Timing Synchronization failure - Loss of Sync". Each time I call customer support, the 'solution' they recommend is to connect to xfinity wifi hotspots. . Log pasted below. For whatever reason Virgin have made it extreamly difficult to speak to a human being, and one who can actually help or to book out an engineer. 0; This issue isn't very bad when. No reporte. Hardware Version: V1. I have looked through the logs and have seen thousands of Pre and Post RS errors. Would it be possible to look into this for me, thanks. LAN login Success; 01/01/1970 00:01:35. Options. 3/4) Google/Open DNS -> internet check - more dropouts when Modem looses connection to internet. Joining in. The tier 1 triage or whatever it is is. Hi folks. Notice atom errors. OK so my story is this as of 9th May : I had a Bigger Bundle M250 package installed on April 21st. My understanding of 'RCS Partial Service' error messages is that this relates to a loss of. Open a web browser and go to 192. The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. Yes I am still having the issue every 30mins, I want to mention the Virgin Media plan is under a different name just incase I dont show up on your systems that is why, however, that BQM I sent. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. Hi, I've been having severe issues with my Internet, a mod on this forum called Ilyas_Y helped me out with an engineer visit (thanks), this was on Thursday 6th October. 1) or public DNS (8. Engineer visits constantly postponed. 1 38 256 qam 1 2 147000000 7. Reply. 9) but after 20 or 30 seconds, it came back. You could s etup a Broadband Quality Monitor. Would it be possible to look into this for me, thanks. I rang virgin media up 19 hours ago and they. Well guess what I have bought multiple modems and still have the same issue. . Ill lose connection to all my devices on the network (wifi and ethernet) This is the second modem that I have replaced. I’ve either got a good service or no service. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. I've had constant problems since I joined over a year ago. connected via a cable. ANY packet loss while gaming causes rubber banding and disconnections. net using a wired connection. - 4768403I always check the Virgin Media service status but there are never any outages in our area at the time. . 1 40 256 qam 2 3 155000000 6. My internet was working perfectly fine - 4891147on 08-02-2022 23:24. Mark as New; Bookmark this message;. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 387000000 -2. Copy the text in the Direct Link box, beware, there may be more text than you can see. 2 32 256 qam 15 7 259000000 -8. But about 14:30 UK time, my Spotify music stopped playing, and from my PC I couldn't ping the Hub (192. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Yes that's not good - can you do this. #1 · Jul 15, 2012. There was only 1 device connected at the time of the speed test. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. Hello I have been having multiple disconnections lately with Virgin media. 3 3669 6203 5 Locked 40. Tuning in. HHI114. (see bqm below). SpeedThanks. on 30-05-2022 15:27. The numbers vary between 0. Cable team ran tests on my line remotely for a couple of days. We would like to show you a description here but the site won’t allow us. I set up a BQM last night and the results are unsurprising. 9 40 256 qam 3 4 163000000 6. I have added the pertinent details below. We would like to show you a description here but the site won’t allow us. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. They even ran a new line to my house. Speed tests have varied (when the speed test has managed to connect. Call the service status line (0800 5610061) to see if there is a fault in your area. Dave. 39. The wifi speeds are good when it works but drops out many many times a day. I've done the usual - reboot hub, check coax connections etc. For the past few months I have been experiencing latency, packet loss, and intermittent connection. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. Our broadband in this area has never been stellar, with at least 6 technician visits, 2 hub replacements, exterior cables relaid, attenuators added and removed, cabinet connection reshuffle, etc. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc. Any ideas please? Wireless (On (2. 11-01-2023 16:00 - edited 11-01-2023 16:08. Try the “free & automated” Service Status number - 0800 561 0061 as it can have more information than the website version. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Originally Virgin admitted a network fault, I received a text to say it was sorted, but it’s actually worse. On our wavelength. . Been having issues with my Internet for 4 weeks now. 3 weeks ago. 21-09-2022 00:09 - edited 21-09-2022 00:14. 1. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. No spitters or any other device in the line. The connection from the outside service is a straight run of coax. by 12:00, no-one had turned up and I had not received any communication from Virgin Media. Yet my internet is still dropping. When i call - 4777210Let me start by saying yes all connections have been checked the device has been restarted and reset. Hi forum. RCSとは、リッチコミュニケーションサービスの略であり、SMSの代わりとなるサービスの規格です。. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. 16 posts · Joined 2012. Ensure there are no “unterminated cable loose ends. Can't access the Hub during these times. 2 weeks ago. i have rebooted all the kit. RCS Partial Service; Mon Jul 06 11:58:07 2020: 3: No Ranging Response received - T3 time-out; Mon Jul 06 12:05:23 2020: 3: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; Thu Jan 01 00:01:46 1970: 3:Hi acha, Thank you for reaching back out, I was able to locate you on our system and cannot see any issues, all specs are within spec, how - 5406882Hello, The last few days have been frustrating with constant packet loss the entire day with some spikes in latency. 3 5120 64 qam 2 4 49600000 38 5120 64 qam 1 5 23600000 36 5120 64 qam 5 Downstream bon. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. SMSよりも上限文字数が多く、 ファイルの送受信やコンテンツの共有などが可能であり、開封率やクリックスルー率も高いサービスとして知られていま. The basics out of the way first: Superhub 3, modem mode. To get the omnibox moved will cost £25, Call Customer Services on 0345 454 1111 or if you have a VM landline 150 or wait a day or two for a VM staff member to get to your post. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. Tudor. For the past few weeks my broadband connection has been very unstable, very frequent connection drops. checked that there is no issue in our local area and the other checks via. At 12:48 I had a call telling me that the engineer. Click on the “Upstream” tab, copy the text and paste into your reply. RCS Partial Service;CM-MAC=c0:05:c2:c5:20:93;CMTS. Hello everyone. We've already. ^Martin. 3 40 256 qam 4 5 171000000 6. Disconnect all the connections and reconnect to be sure. ,) piercing the cables. When the VM router is rebooted the BQM starts reporting correctly for a short time before going red again - see screenshots from previous days. When I plug the CAT5 back in I can log in and inspect the event log. Client62. . Open the Downstream tab. Adding up/downstream channel stats. I am a gamer and cannot play anything as I keep getting disconnected and it is impossible to enjoy a film. Started to notice problems when I was unable to sync to server on farm sim 22. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Re: 1. 0 Downstream channels. Re: Internet unstable since 23rd of January - Modem reports connection errors. . RCS Partial Service; 12/12/2022 16:07:54. Broadband monitor is looking like below on most days: Here's my router info: Downstream Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulat. called VM and the automated sys. Aware of the heat at the moment, but ventilation around modem is good and other network kit is working without any issues. I've had Virgin Media for very soon to be a year, and now suddenly the past weeks there has been some major issues with disconnections to the internet and the router strangely acting up. However my WIFI and Ethernet both disconnect constantly. Monday I had the same issue, yesterday was fine now again the issue is back PING ms 9 DOWNLOAD Mbps 386. High Power Level, low SNR, RCS Partial Service in Networking and WiFi 48 minutes ago; High Power, low SNR, RCS Partial Service in Networking and WiFi 56 minutes ago; Virgin SMTP not accepting outgoing Virgin email in Email yesterday; Hub 5 in Networking and WiFi yesterday; Internet connection very unstable, constant ping spikes. Hi, Would someone kindly translate the hub settings below into English for me, and tell me what is going on. 5 29 256 qam 14 6 251000000 -4. this issues started a few days ago , the internet was cutting out and then coming back. It is not normal to have that many “RCS partial service” errors in quick succession. For about 2 weeks now my internet at home keeps on randomly cutting off for minutes randomly many times per day and at night. I've reset the modem and unplugged/replugged the cables. For several weeks I have had short, but frequent, broadband outages. ,) piercing the cables. Options. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. I called Comcast and they sent a refresh signal but the issue remains. Like quite a few other users on the board, I've had issues with massive latency spikes and packet loss, sporadically throughout the day. Hi worsley, We hope you're well. i have rebooted all the kit. Been having connection Issues for about 6 Months now. " "Unicast Ranging Received Abort Response - initialising MAC. 2 weeks ago when Virgin were doing work in the area. 3 4094 6412 3 Locked 40. Ran a dedicated line of RG6 quad shield. There are none in my area. 05-09-2022 23:20 - edited 05-09-2022 23:24. It seems to disappear sporadically through the day, some evenings it's a matter of every 15 minutes which gets tedious very fast ! I'm not an expert with these numbers. 2. This has been happening many times a day. 1 modem mode. We would like to show you a description here but the site won’t allow us. High Post RS Errors Count, SYNC Timing Synchronization failure, high internet latency. Hello, Connection has been a bit iffy this week (which is unusual). Non-Stop RCS Partial Service/Lost MDD Timeout Errors. 168. Never really had any reliable service from Virgin Media and even switched to Virgin Media Business but they never fixed anything (horrendous customer service and held me to their 2 year contract) and just keep saying area faults and left back for residential (100MB). For service in Cantonese or Mandarin. They are used by your service provider to evaluate the operation of the cable modem. So for the last couple of months, the internet has been awful. I have rang 150, I have rebooted the modem a number of times, I have used the link sent to me via a text, a totally pointless feature as all that does is go over things I have already done. 0 in modem mode. After being told the issue was my previous Arris SB6141, I went out and bought a new Arris SB6190.